Physicians Formula Reviews

Received a palette of which 2 out of the 6 highlighters/blushes were broken. Called customer service and to my surprise they picked up after I e-mailed them without any response or confirmation. The lady on the phone told me to take a photo of the palette and send it to their e-mail, through which I could get a refund or a new palette. When I asked what their e-mail was, the lady said: "I'll check for you, hold on." So she puts me on wait for 5 minutes and then the call abruptly ended from their side?! I called 5(!) times after that to no avail. Products might be nice, but you're basically screwed if you need some sort of help at all. Unfortunately they didn't sell this palette at the drugstores near my place, otherwise I would have never ordered it online because of the horrible ratings on the service.

This is the worst make up product I have ever gotten from this company. Makes skin look caked and just BAD. The concept is great but their execution of the product MAKES NO SENSE. FOR 17 BUCKS PLEASE SAVE YOUR MONEY!

I love these products, with using natural & Vegan ingredients only, is very much a plus.

Very happy with their quality and affordable products. I buy directly from their website.

I use murumuru butter bronzer. Love how it smells, love how it applys on, great pigment, amazing natural finish. Great for doing a natural quick look when you don't feel like contouring.

The butter bronzer literally blends like butter and it smells amazing 😍

I like the Bronze Booster 24k Gold Medium. This shade is just perfect for my fair skin and it smells really nice. I will purchase again.

First time purchasing through their website because of their Black Friday sale. I was expecting 8 items to be delivered, but only received three (two of the items were a free gift). I sent an email, no response, and called customer care 15x (no answer). The good news is that I used PayPal to check out, and was able to make a claim and get a refund!

I generally like Physicians’ Formula products. I’m rating my physiciansformula.com online buying experience...which has been disappointing.

Two months later, one lost shipment, the 2nd never delivered, and I’m still waiting for a refund.

Shimmer strips Kohl Kajal Eyeliner - IS NOT WATER PROOF as advertised. An hour later - it's gone. Rubs off and smudges badly ---just an oily formula. All three colors are dark and look the same. Purple sure wasn't purple! The S. S. Custom Nude Palette for Face and Eyes - made my eyes BURN - itch - red and watery! Colors were muted - pink barely had any color to it - they all looked almost the same color - just a lot of shiny stuff - that was VERY irritating. Don't know who or why anyone would want to put that on their face either - unless for Halloween - probably would make skin breakout too. Want pimples? Eye infection? Try this. Customer service took 8 days to get back to me regarding a refund. Promised $ back - and to throw away product. Then they changed their mind - and I'm out $9.00+ for postage. No doubt they will ship it back out to you, (in my opinion). Check your products carefully - if your dumb enough to order from them. And forget about getting them on the phone. Will leave you on hold forever- and then redirect you to their website - where they also will take their sweet time to respond. URBAN DECAY makes GREAT products - try the "All Nighter Setting powder" -FANTASTIC! I used lip lip liner for a pink eyeshadow - put the powder over it - and after 24 hours - the liner hadn't budged! (Yeah - I slept with it on.) It didn't settle into creases... Worked great on my foundation too! Even sweat didn't affect it - foundation didn't settle into my wrinkles and stayed put - but washed right off with cleanser. AND NO BAD REACTIONS! I had bad experiences with Physicians Formula years ago - but was desperate for a pink eye shadow and thought maybe they had changed for the better. They haven't. YAYYYYYY URBAN DECAY! Worth every cent.